There is a particular kind of exhaustion that leaders are carrying right now.
It's not necessarily burnout in the traditional sense. It's something more layered than that. It's the mental and emotional weight of trying to lead change while simultaneously living inside of it.
In coaching conversations, leadership offsites, and keynote discussions across industries, I'm hearing a similar theme emerge. Leaders are making decisions without complete clarity, managing today's realities while trying to anticipate tomorrow's challenges, and supporting teams through uncertainty while quietly navigating their own questions and concerns. I see it everywhere.
Recently, I spoke at the Ultimate Medical Academy Leadership Conference about what it means to "learn at the speed of change." We discussed the pace of transformation happening across healthcare and healthcare education—technology shifts, workforce changes, AI, evolving expectations, and the emotional toll leaders carry while helping people adapt. But the more conversations I have with leaders, the more I realize this is not simply a healthcare story. It's happening everywhere.
Not long ago, one of my clients described feeling as though he was holding three leadership realities at the exact same time. He was trying to make the best decisions possible in the present while keeping his organization pointed toward the future. At the same time, he felt deeply responsible for implementation—making sure his teams could successfully execute, adapt, and move forward. As he talked, I could hear the weight behind his words. Not because he lacked capability, but because he cares deeply. He wants to get it right and he feels responsible not only for the quality of the decisions being made, but for whether the organization can actually carry those decisions forward successfully. Honestly, I think many leaders are quietly carrying this same pressure right now.
Leadership today often feels like trying to rebuild the airplane while flying it.
There was a time when organizations experienced change in waves. A new system rollout, a restructuring, a strategic shift—and then a period of stabilization before the next significant change arrived. That is no longer the world leaders are operating in.
Today, change feels constant. Technology evolves before teams have fully adapted to the previous version. AI is reshaping workflows in real time. Employee expectations continue to shift. Markets change rapidly. Leaders are being asked to move faster while simultaneously maintaining culture, engagement, trust, and performance.
Many leaders are trying to answer what feels like an impossible question:
How do I keep everyone moving forward when I don't fully know what the road ahead looks like either?
That question requires a very different kind of leadership than many of us were originally taught. Because the leaders who navigate change most effectively are not necessarily the ones with all the answers. They are the ones who are willing to learn, adapt, communicate, and build trust in real time.
One of the biggest traps leaders fall into during periods of transformation is believing they must personally hold everything together ... every answer, every decision, every implementation detail, every emotional burden. I understand that instinct deeply.
During my corporate career, especially in periods of significant transformation, I often felt responsible for carrying both the strategic direction and the emotional weight of the organization. Somewhere along the way, I had convinced myself that strong leadership meant holding it all. Over time, I learned that you cannot scale leadership if you do not trust your people.
At some point, leaders have to stop trying to control every moving part and start creating the conditions where teams can figure things out together. That doesn't mean stepping away from accountability. It means recognizing that sustainable leadership requires shared ownership.
The client I mentioned earlier is learning this in real time. His breakthrough isn't about having every implementation detail perfectly solved before moving forward. It's about trusting that his team has more capability than he sometimes gives them credit for. And frankly, that's uncomfortable for many high-performing leaders. Trusting people often feels riskier than over-functioning which creates bottlenecks, exhaustion, and dependency. Trust, on the other hand, creates growth.
One question I often encourage leaders to ask themselves during periods of change is:
Where am I over-functioning in a way that may unintentionally be limiting my team's growth?
That question alone can create powerful awareness.
At the conference, I shared an idea that continues to stay with me:
The future does not belong to leaders who can simply keep up with change. It belongs to leaders who can learn at the speed of it.
That kind of leadership is not about perfection. It is about mindset, staying open instead of shutting down when uncertainty rises, curiosity instead of defensiveness and resilience instead of rigidity. Most importantly, it is about understanding that change is not just operational—it is deeply human.
Every organizational change eventually becomes a human experience for the people being asked to execute it. People don't simply adapt to new processes or technologies; they experience uncertainty, loss, excitement, fear, resistance, and possibility. That is why leaders set the emotional tone during change. Teams pay attention to how leaders respond when things feel uncertain. They notice whether leaders create fear or clarity. Whether they communicate consistently or disappear into overwhelm. Whether they attempt to carry everything alone or intentionally create connection, trust, and shared ownership.
The leaders who build change-capable cultures are not eliminating uncertainty, they are helping people move through it together.
I don't believe leaders need more pressure to have all the answers. I think they need permission to lead differently-to ask better questions, involve their teams earlier, communicate more openly about uncertainty, let go of the illusion that leadership means always appearing fully certain.
Leadership today is not about standing above change, it’s about learning inside of it alongside your people. Perhaps the greatest leadership shift happening right now is moving from believing our job is to control change to recognizing that our job is to help people navigate it. That requires trust, adaptability, humility, and it requires leaders who are willing to continue learning themselves.
The pace of change isn't slowing down anytime soon. But maybe leadership today isn't about carrying more ... maybe it is about learning to trust, adapt, and navigate change together. Leaders were never meant to carry transformation alone.
What would shift for you as a leader if you trusted your team just a little bit more during change?
If your organization is navigating transformation and looking to build more resilient, change-capable leaders and teams, I'd love to partner with you through speaking, workshops, or leadership coaching focused on leading through uncertainty with greater clarity, connection, and intention.
A CEO once told me it was my job to “sell hope.”
If I’m honest, I didn’t like it.
At the time, I was sitting in a C-level role, part of a leadership team navigating a significant transformation. The organization was evolving in ways that touched nearly every part of the business—our strategy, our structure, how teams operated, and how success would be defined moving forward. There was pressure to move quickly, to adapt, and to lead others through something that didn’t yet feel fully formed.
So when I heard the phrase “sell hope,” my immediate reaction was resistance.
It felt disingenuous. Like we were being asked to paint a picture that might not come true. Like we were leading people somewhere we couldn’t guarantee. And as a leader who deeply valued trust and authenticity, that didn’t sit well with me.
But over time—and through that transformation—my perspective began to shift.
What I came to understand is that selling hope isn’t about spin. It’s not about glossing over the hard parts or pretending uncertainty doesn’t exist. It’s about belief. And more importantly, it’s about helping others find belief when they’re still trying to make sense of what’s changing around them.
During that time in our organization, we were asking people to stretch in new ways. To let go of what was familiar. To adopt new ways of working and, in some cases, redefine their role entirely. And while we as leaders had been part of the conversations shaping that future, our teams were just beginning to process what it meant for them.
That gap—between where leaders are and where their teams are—is where hope either takes hold or begins to break down.
Because in that space, people are quietly asking themselves:
Where are we going?
Why does this matter?
Is this going to be worth it?
That’s where leadership shows up in a very real way.
If I’m being completely honest, part of my initial resistance to “selling hope” came from the fact that I hadn’t fully done the work myself.
I understood the strategy.
I could communicate the plan.
But I hadn’t yet connected to it on a deeper level.
And you can’t sell something you don’t believe in.
That realization was a turning point for me. I had to slow down and reflect—not just on what we were doing, but on why it mattered. I had to find my own connection to the future we were trying to create before I could expect anyone else to follow.
Because hope isn’t something you simply communicate. It’s something people experience through you—through your energy, your clarity, and your conviction.
This is especially true in times of change. Leadership insights continue to reinforce that hope isn’t passive—it’s something we actively create by helping others move forward with purpose and belief.
As leaders, we are naturally ahead. We’ve had more exposure to the strategy, more time to process it, and more context around where things are headed.
But if we move too far ahead without intentionally bringing our teams with us, something begins to shift.
It can feel like we’re moving confidently forward—clear on the direction, energized by what’s possible. But when we pause and look back, our teams are further behind than we realized. They’re still trying to understand, still processing, still questioning.
And in that moment, the gap between leader and team isn’t just about pace—it’s about perception.
When people feel too far removed from where their leaders are, they can begin to feel disconnected from the vision. They may question the intent behind decisions. They may feel like things are happening to them rather than with them.
And if that gap continues to widen, something even more important is at risk—trust.
Because when leaders appear too far ahead, without bringing others along, people can stop seeing them as someone to follow and start seeing them as someone they don’t fully understand… or trust.
Selling hope, then, isn’t about pulling people forward faster. It’s about staying connected enough to guide them forward. It’s about helping them see what’s ahead without losing sight of where they currently are.
So what does this look like in practice?
There are a few intentional shifts that can make all the difference when you’re leading through change:
We are leading in a time that feels faster, more complex, and more uncertain than ever before. Change is no longer a one-time event—it’s constant.
And in that kind of environment, hope becomes a stabilizing force.
Not as a slogan.
Not as a leadership tactic.
But as a responsibility.
Because whether we realize it or not, people are always looking to their leaders for signals. They are watching how we show up, how we communicate, and how we respond to uncertainty.
And in many ways, they are asking: Is there something here worth believing in?
If there’s one takeaway from my own experience, it’s this:
You can’t sell hope if you don’t feel it yourself.
So before you try to inspire others, pause. Connect to the deeper purpose behind where you’re going. Ground yourself in the impact you want to create.
And then lead from that place.
Because when hope is real—when it’s felt, not forced—it becomes one of the most powerful forces in leadership.
If this resonates with you and you’re leading through change right now, I’d love to connect. You can learn more about my work or start a conversation here.
Years ago, I was working closely with a large sales organization, and there was one business book that seemed to be circulating through every corner of the team.
The book was Raving Fans by Ken Blanchard, and the concept quickly became a favorite among the sales leaders I worked with.
The idea behind the book was simple: when you create an experience that truly stands out, you don’t just earn satisfied customers—you earn advocates. People who talk about you, recommend you, and share their experience with others without being asked.
Looking back, I’ve often thought of that concept as the precursor to something most organizations measure today: Net Promoter Score. That familiar question many companies now ask their customers:
How likely are you to recommend us to a friend or colleague?
But what always stood out to me about Raving Fans wasn’t the measurement itself. It was the mindset behind it. The goal wasn’t simply to satisfy customers—it was to create an experience so positive that people naturally talked about it.
You created raving fans.
I remember our sales team even turning the idea into a bit of a friendly contest. The idea stuck with them so much that some created playful posters hanging in their cubicles that looked like those old bulletin board flyers you might see in a laundromat—“Roommate Wanted” or “Guitar Lessons”—with the little tear-off phone number tabs along the bottom.
Their posters said something along the lines of Raving Fans Wanted.
It was clever and interestingly the memory resurfaced recently during a coaching conversation with a leader who was feeling frustrated in her career.
She had been passed over for promotion twice and was struggling to understand why. Her results were strong, her work was thoughtful and consistent, and she was respected by the people who worked closely with her. Yet she kept coming back to the same question:
Why wasn’t her work speaking for itself?
As we talked, it became clear that the challenge wasn’t capability or performance. It was visibility—and more specifically, how uncomfortable she felt with the idea of promoting herself. She felt awkward, almost self-serving, highlighting her accomplishments. She preferred to focus on doing great work and trusted that others would notice. At the same time, she was watching colleagues around her openly share their successes and make sure their contributions were visible ... sometimes appropriately and sometimes a little generously.
This is a tension I see often with leaders I coach, and especially with women. Many thoughtful, high-performing leaders believe that if they simply do excellent work, it will eventually be recognized. For many women, advocating for themselves can feel misaligned with how they want to lead, so reframing visibility through the lens of advocates and champions often feels far more authentic. But the reality inside most organizations is that many of the conversations that shape careers happen when you are not in the room.
In many ways, this is really a conversation about leadership visibility, how your reputation and contributions are understood and advocated for even when you’re not present.
Leadership teams regularly gather to discuss promotions, succession planning, and new opportunities. When those conversations happen, people inevitably begin talking about people, about who might be ready, who has demonstrated leadership potential, and who could step into the next opportunity.
In those moments, reputations travel through the room. And often, the most influential voice advocating for you in that conversation isn’t your own.
It’s someone else saying, “Let me tell you about her.”
That realization brought me back to the concept of Raving Fans, because the idea applies just as much to leadership as it does to customers.
Instead of asking, How do I promote myself?, a more helpful question might be:
Who are my raving fans?
Who are the people who will speak about your leadership when you are not in the room? Who has experienced your work closely enough to advocate for you? Who believes in your judgment, credibility, and the way you lead?
Those voices matter. In many cases, they carry far more influence than anything you could say about yourself. This doesn’t mean leaders should ignore visibility altogether. Part of leadership is helping others understand the impact of your work and the value you bring to the organization. But effective visibility isn’t about constant self-promotion, it's about building trust, relationships, and credibility so that others naturally talk about your leadership when the moment calls for it.
So how do you intentionally build the kind of reputation that creates these advocates?
In my experience working with leaders and teams, raving fans are rarely created through self-promotion. They are created through consistent leadership behaviors that others experience firsthand.
Deliver meaningful results that others experience.
Strong work matters, but it becomes far more powerful when people experience it directly. When colleagues or leaders work alongside you on important initiatives and see how you think, solve problems, and navigate challenges, they gain firsthand insight into your leadership.
Make your impact visible without making it about you.
One of the most effective ways to share your contributions is to frame them around outcomes and team success. When leaders communicate progress, lessons learned, and results achieved, they help others understand the value of their work without needing to center themselves in the story.
Build strong relationships across the organization.
Advocates rarely come from people who only know you through reports or occasional meetings. They come from people who have worked with you, collaborated with you, and seen how you show up in real situations.
Support and elevate others.
One of the most powerful ways to create advocates is by becoming one yourself. Leaders who notice great work, recognize others publicly, and speak positively about colleagues create a culture where advocacy becomes mutual.
Over time, these experiences build trust and credibility. They shape how others talk about your leadership when you’re not present and this is when the real power of reputation begins to show up.
There is another side to this idea that I believe is just as important.
If you’re in a leadership role today, you also have the opportunity to become someone else’s raving fan. When leaders speak up for others in the room, recognize their contributions, and advocate for their potential, they create moments that can shape careers. Some of the most meaningful moments in my own career came from leaders who did exactly that—leaders who believed in my capabilities and spoke up for me when opportunities were being discussed. Those moments matter more than we sometimes realize.
So here’s a question worth reflecting on.
If your name came up in a leadership conversation tomorrow, who would be your raving fans? Who would be the person in the room willing to say, “Let me tell you about her.” And perhaps just as importantly—whose raving fan are you becoming?
Because leadership impact doesn’t grow only through the work we do. It grows through the trust we build, the experiences we create for others, and the people who believe in the way we lead—enough to say our name when we’re not there.
If you’ve ever struggled with how to advocate for yourself without feeling like you’re self-promoting, you’re not alone. Many of the leaders I work with—especially women—are navigating how to make their impact visible in a way that still feels authentic.
Building credibility, cultivating advocates, and ensuring your work is recognized in the right rooms are leadership skills that can transform a career.
If this resonates with you, I’d love to connect.
A few weeks ago, I noticed the word “vibe” kept showing up everywhere.
You probably hear it all the time too.
“We had a great vibe.”
“The vibe felt off.”
“I don’t know… something about the vibe just wasn’t there.”
It’s one of those words we use casually, almost instinctively. We may not always be able to explain exactly what we mean, but we know when we feel it.
The vibe is vibing.
And lately, I’ve been thinking about it a lot—especially in the context of relationships and leadership.
At the beginning of this year, I set a personal intention: to make energy decisions.
Not ego decisions. Not obligation decisions. Just energy decisions.
After years of running my own business and working closely with leaders and teams, I’ve become more aware of how precious our energy really is. Where we invest it matters. Who we spend it with matters. And the energy we bring into a room often shapes what’s possible in that moment.
That intention came into focus recently during a simple coffee meeting.
A friend who knows my work introduced me to another woman in our community. She thought there might be some alignment between what we both do professionally, and I’m always open to meeting thoughtful, accomplished people who care about making an impact.
So we met for coffee.
The conversation was nice. She was smart, kind, and clearly passionate about her work. But as we talked, I noticed that I was working really hard to find the connection.
I kept trying to imagine how our work might overlap. I searched for ways we could collaborate or support one another professionally. I found myself asking more questions, digging a little deeper, hoping something would click. It never quite did.
When the conversation ended, I walked away feeling surprisingly drained. Nothing had gone wrong. She was lovely. But I knew that I had just spent an hour trying to manufacture a connection that didn’t naturally exist.
The old version of me probably would have scheduled another coffee. After all, she had been introduced to me for a reason. Maybe the next conversation would reveal something. Maybe I just needed more time to figure out how we could work together.
But I reflected on my intention for the year to make energy decisions. Honestly, the energy just wasn’t there.
For the first time in a situation like this, I made a different choice. When she suggested getting together again, I politely declined. Not because she wasn’t wonderful, but because the energy didn’t feel aligned.
That decision might sound small, but it felt significant. It was a reminder that energy is a form of currency—and we get to choose where we spend it.
Around the same time, I came across a preview of a new book by Adam Grant called VIBE which caught my attention. In introducing the book, he talked about something many of us have experienced but rarely stop to analyze … why some interactions feel electric while others fall flat.
He shared a story about a speaking event where he had to replace a conversation partner at the last minute. On paper, the two of them didn’t seem like an obvious match. They had different personalities, interests, and barely knew each other. Yet when they stepped onto the stage together, the chemistry was undeniable. People assumed they had been friends for years.
He couldn’t stop thinking about why that moment worked so well. What he realized was that connection isn’t really about how much time we spend with someone, it’s about how we spend that time.
In this case, his conversation partner—an actor—encouraged them to rehearse the rhythm of the conversation backstage. Instead of exchanging long personal stories, they riffed on ideas together. They created momentum and energy before they ever stepped in front of the audience.
Reading that, I found myself nodding along.
In my experience as a coach, the most impactful moments in my work often happen when that same kind of energy is present.
There’s a certain ease to those conversations. I’m not searching for the perfect question or trying to impress anyone with insight. I’m simply present—fully listening, curious, and engaged.
My client is leaning in, I’m leaning in and ideas begin building on each other. Something new starts to emerge in the space between us.
Those are the moments when coaching isn’t “work”, it’s “ease”. The conversation flows, the insight lands and the energy expands.
You could say the vibe is right.
One way I’ve come to think about it is that a vibe is simply energy made visible.
You can feel it in a room. You can sense it in a conversation. You know when it’s present—and you know when something feels off.
Why don’t we always trust that signal?
Often we override it with logic or obligation. We convince ourselves we should keep investing time because the relationship makes sense on paper. Or because someone introduced us. Or because we don’t want to disappoint anyone.
But the longer I do this work, the more I believe that connection is the true catalyst for impact.
When people feel a natural alignment in energy:
In a world that’s moving faster than ever, that ability to connect quickly matters.
We don’t always have months to build relationships anymore. Leaders are navigating constant change, packed schedules, and endless demands on their attention. Many of our interactions happen in short windows—meetings, quick conversations, brief collaborations.
In those moments, the energy we bring matters … your presence matters, your curiosity matters … and the way you listen, respond, engage with others sets the tone for what happens next.
Which means the vibe you create isn’t just a personal experience—it’s a leadership signal.
Energy is contagious.
When a leader shows up distracted or disengaged, people feel it immediately. But when a leader brings genuine presence, curiosity, and openness into the room, the entire dynamic shifts. Conversations become more real. People feel safer speaking up. Ideas begin to flow.
The vibe changes and with it, the possibilities for connection, collaboration, and progress.
So if you’re thinking about how this shows up in your own leadership, here are a few simple practices that can help.
Notice how conversations feel—not just what is being said. Are people leaning in or pulling back? Does the conversation feel open and engaging, or forced and transactional?
Energy often tells you more than words.
In a distracted world, presence is powerful. Put the phone down. Listen fully. Ask one more curious question. When people feel truly seen and heard, connection accelerates.
Pay attention to where ideas start building naturally. Those are often the places where collaboration, innovation, and impact are waiting to happen.
Sometimes the most important leadership decision isn’t pushing harder—it’s recognizing when the energy isn’t aligned and adjusting accordingly.
Lately I’ve been asking myself these questions:
Where does the energy feel expansive?
Which conversations leave me feeling energized and inspired? Which relationships create momentum instead of depletion?
Sometimes the most powerful leadership decision we can make isn’t about doing more. It’s about paying attention to the energy in the room - and trusting what it’s telling us.
If you are curious about how your leadership presence and energy show up for the people around you, I invite you to take my Heart Leader Assessment. It’s a simple way to reflect on the intentional energy you bring to your team, your conversations, and your leadership.
Your vibe might matter more than you think. 💜
We’re in a moment unlike anything most leaders have ever experienced. Technology, especially AI, is moving faster than our structures, our policies, and honestly… our comfort zones.
Organizations are racing to capture the benefits of efficiency, insights, and productivity. CEOs are pushing for acceleration, eager to stay competitive. Teams are ready to experiment, innovate, and learn.
And then there’s the leader who unintentionally slows everything down.
Not because they want to, and not because they don’t see the opportunity. More often, it’s because their leadership instincts were built for a different era, one that valued certainty, caution, and control. Those instincts once made them effective. Today, they can hold leaders back at the exact moment their organizations need momentum.
This tension is real, and I see it in many rooms I work in. Leaders are being asked to empower their teams and unleash new technology, while also protecting the business from risks we’re still trying to understand.
It’s a delicate balance and a harsh reality that everything around us is changing, and leaders must change too. The leadership behaviors that once made us successful are not the behaviors that will carry us forward.
And that’s where unlearning comes in.
Insights from the Stanford Digital Economy Lab’s Canaries in the Coal Mine highlight just how much the ground beneath us is shifting. For the first time in a long time, workers in their 40s and beyond are being hired at faster rates than early-career talent.
This trend is emerging because AI is absorbing the task-heavy, entry-level responsibilities that used to serve as foundational training grounds. Organizations now need people with judgment, critical thinking, and the capacity to navigate complexity—skills that come from real-world experience.
But, here’s the nuance … experience only creates impact when leaders are willing to rethink and relearn. Those who cling tightly to the leadership patterns that once defined their success may find themselves unintentionally creating friction where momentum is needed most.
I worked with a leader recently who faced this head-on. For years, she was known for her ability to anticipate risks, manage details meticulously, and ensure everything was buttoned up before moving forward. Her teams trusted her. Her results were strong. But as her company adopted AI-driven processes and began moving faster, those same strengths began slowing her team down. They hesitated to bring her ideas. They waited for her approval. They matched their pace to her comfort level rather than the pace the business needed.
In one coaching conversation, she said shared:
“I realized I was protecting the organization from risks that no longer mattered—and exposing us to risks I didn’t even see.”
That was the moment she began unlearning. Not her wisdom, not her experience—but the beliefs that no longer supported the leader she was becoming. As she let go, her team stepped up. They moved faster. They innovated more. They felt trusted and empowered.
That’s the shift unlearning makes possible.
As leaders, we must learn to hold two truths at once:
On one side, we have a responsibility to manage risk thoughtfully.
AI does raise questions about governance, accuracy, bias, legality, and ethics. Leaders cannot ignore these concerns.
On the other side, we must move quickly enough that our organizations—and our people—don’t fall behind.
The greater risk now is standing still.
Leading today means balancing these two forces, not choosing one over the other. And that balance requires unlearning old habits, old rules, and old beliefs about what “good leadership” looks like.
The leadership playbook that worked even five years ago no longer fits the world we’re operating in. A few old rules you may recognize include:
Old Rule: Wait for perfect information before deciding.
New Reality: Perfect information doesn’t exist in a landscape that evolves daily.
Old Rule: Protect your team by avoiding risk.
New Reality: Protect them by empowering thoughtful experimentation.
Old Rule: Leaders should have the answers.
New Reality: Leaders must create environments where the best answers can emerge.
Old Rule: Slow and steady keeps you safe.
New Reality: Slow and steady can mean falling behind.
Unlearning isn’t about discarding wisdom—it’s about updating it for the world we’re leading in now.
Here are three practical steps leaders can take to begin unlearning in a productive and confidence-building way:
As AI accelerates and organizations adapt, the leaders who succeed will be those who can let go of outdated patterns, embrace new ways of working, and create environments where teams feel empowered to learn, experiment, and grow.
Experience still matters—but only when paired with adaptability.
Confidence still matters—but only when paired with curiosity.
Leadership still matters—but it must evolve.
AI is reshaping how we work. Unlearning is reshaping how we lead. And in the coming years, the leaders who can do both—thoughtfully and intentionally—will set the pace for everyone else.
Let’s explore how unlearning old patterns, empowering your teams, and leading with intention can help you navigate change with clarity and confidence.
Book time with me here and let’s talk about what’s possible.
When I work with leaders, our conversations often start with the whirlwind of today—the challenges they’re navigating, the pressure to deliver, the teams they’re managing, and the strategies they’re refining. And understandably so. There’s a lot coming at leaders right now.
But one of the most important roles I play as a coach is to help them lift their gaze beyond today’s fire drills. To pause the urgency just long enough to ask: Where are you going? And are you building the team, the function, and the strong relationships today that will support that future?
In today’s complex, fast-moving environment, strong relationships are no longer a nice-to-have. They’re a differentiator. A strategy. A lifeline. And they’re often what separates leaders who thrive in ambiguity from those who feel stuck in it.
We often think of leadership in terms of output—decisions made, goals hit, change managed. But beneath every major achievement is a network of relationships that either helped get it done or made it harder.
Years ago, I heard someone describe relationships at work like a bank account. You make deposits by showing up, following through, being helpful, building trust. And yes, you make withdrawals—especially when things go sideways, the stakes are high, or you need support.
That metaphor stuck with me throughout my corporate career—especially in my operational roles where I was constantly supporting sales and execution. I knew that in times of high pressure, I’d need to rely on others. And if I hadn’t made enough deposits? Those asks would come up short.
I called them “chits.” You never want to be in a storm with no chits in the bank.
Building strong relationships used to be something that happened over time—through projects, hallway chats, shared experiences. But let’s be real: the world of work looks very different today. Hybrid environments, heavier workloads, and increasingly matrixed organizations mean that relationships don’t build themselves anymore.
In fact, they often get de-prioritized.
That’s a mistake.
Because the complexity we’re navigating today means our relational bank accounts are being depleted faster than ever. The volume of change, the demand for cross-functional collaboration, and the sheer speed of decision-making require a new level of relationship equity.
So instead of hoping relationships will form organically, I encourage leaders to be intentional about building them—strategically, proactively, and authentically.
Let’s talk about how relationships are built today. In my coaching conversations, I’ve found that strong, strategic relationships form in three main areas:
One challenge I hear often from leaders is that building relationships feels awkward. Do I just randomly set up a coffee chat with someone? Won’t that seem strange?
Maybe. But when done with intention, it doesn’t have to.
Start with those you already collaborate with. Set up brief check-ins that include space for more than just status updates. Ask how you can support their priorities. Use your existing network—your inner circle—to help connect you with others.
Think of it like networking, but within your own organization.
As Korn Ferry recently shared in their article, "5 Ways to Be Sure Your Boss Sees Your Good Work“, many professionals feel uncomfortable promoting themselves or asking others to advocate for them. But enrolling your close-in circle in your success is not self-serving—it’s strategic. And it’s part of building that bank account.
If you’ve built trust with someone, let them know what you’re working toward. Ask if they’d be willing to share your contributions, advocate for your work, or make introductions to help expand your impact. You’re not asking for favors—you’re cultivating relationship equity.
Final Thought:
The complexity of leadership isn’t going away. If anything, it’s increasing. But your relationships—your leadership bank account—can be your most powerful asset.
Be intentional. Build early. And remember: the leaders who thrive in today’s world aren’t just managing tasks—they’re nurturing connection.
Let’s build something together.
If you're looking to elevate your leadership impact by strengthening your relationships and influence across your organization, I’d love to connect.
We’ve all seen the headlines.
AI is transforming everything - how we work, what roles are essential, even which jobs might disappear. My inbox is overflowing with articles, book recommendations, and industry predictions. In nearly every client conversation I’m having lately, AI is front and center. It’s strategic. It’s complex. And while it often feels like a tidal wave we’re all trying to surf in real time, the truth is: AI can’t lead your team.
In the middle of all this AI noise, I found myself recently in a powerful conversation with a senior leadership team. They were wrestling with where to place the next big decisions - how much to invest, where to focus, and how to lead their teams through what’s next. These are smart, experienced leaders who know how to weigh risk and navigate complexity.
Then one of them said something that cut through everything:
“AI won’t solve it. It’s all of us around this table who will decide.”
That comment said everything.
Because this is what leadership looks like in the age of AI.
Not turning to tech for all the answers - but turning to each other.
Leadership? That’s still on us. And there's no question that AI is revolutionizing how we work. Some companies are even eliminating layers of management because AI can streamline workflows and make task delegation more efficient.
But let’s not confuse efficiency with leadership ... developing people, unlocking potential, navigating ambiguity ... that’s the real work of leadership, and it’s more vital than ever. Your ability to coach and develop people is what makes you truly indispensable. The best leaders today aren’t just delegating—they’re elevating.
AI might be able to complete a task, but AI can’t lead. It can’t see potential. It can’t nurture growth. And it certainly can’t coach someone through uncertainty or self-doubt.
The most effective leaders I see today, especially those navigating rapid AI integration, share one powerful trait … they lead with a coaching mindset.
This mindset is more than just a style … it’s a strategic advantage.
That’s why I use the Coaching Mindset Index (CMI) with many of my clients. This tool helps leaders understand their natural coaching approach and where they might stretch to lead more effectively. The CMI highlights the balance between directive strategies (push) and supportive strategies (pull), showing leaders how to flex their style based on what the moment - and the team - requires.
The data backs it up: Organizations that are effective at upskilling their leaders to coach are 130% more likely to demonstrate strong business outcomes.
In other words, leaders who coach well don’t just build better teams - they build better businesses.
If you want to future-proof your leadership in the age of AI, here are four ways to step more fully into a coaching mindset (based on insights from the CMI):
The speed of change isn’t slowing. AI will keep evolving. The landscape will keep shifting. But the heart of leadership remains the same: People.
How you engage them.
How you develop them.
How you lead with intention.
That’s your edge. That’s your legacy. And that’s something AI can’t touch.
Curious about how coaching shows up in your leadership style? Let’s explore the Coaching Mindset Index and how it can help you strengthen your impact, build stronger teams, and lead with more clarity and confidence. Reach out here to learn more
It couldn’t be done. Until it was.
A client recently shared a story that’s stuck with me. He had approached a vendor with a challenge: an ambitious deliverable in an aggressive timeframe. The vendor replied with certainty, “It can’t be done.”
Their response wasn’t malicious. It came from experience, from the data they had, and from what had been possible in the past. But that’s the problem, isn’t it?
So many of us lead from what was—not what could be.
This leader, however, knew better. Just three years earlier, he had done something transformational for his company: he stood up a new data lake in six months, a record-setting achievement. It had never been done before in that organization—and yet, they did it.
Now, three years later, with even more complexity and constraints, he faced a similar challenge. The timeline? 60 days.
The verdict? “Impossible,” they said.
But here’s what he told me after his team pulled it off:
“We were ready. My team has been preparing for this moment. It wasn’t an option to not figure it out. The fact that we did it in 60 days? Stellar—but expected.”
That line hit me.
Stellar. But expected.
Because great leaders today are not waiting for all the information, the perfect plan, or ideal conditions. They’re readying themselves and their teams for what’s next—even when what’s next doesn’t yet exist. They're creating new possibilities by stepping forward with trust, not certainty.
We are now in a leadership era where the impossible is becoming the norm. Things are being done today that have never been done before—and at a breakneck pace.
In this world, leading from the rearview mirror won’t cut it. As Korn Ferry put it in a recent article, Beware the Black Swans, unpredictability has become our norm—and flexibility, adaptability, and intentionality are more important than ever.
Gone are the days when linear planning could carry you from idea to outcome. In today's reality, you often have to jump... and build the parachute on the way down.
The leaders who thrive in this space aren't necessarily the ones with the most knowledge or the best playbooks. They're the ones who lead with trust—in themselves, in their teams, and in their ability to figure it out along the way.
This brings us to something deeper. When the pace is fast and the stakes are high, you don’t have the luxury of overthinking, overplanning, or overdoing.
You have to shift from doing to being.
Instead?
The leader in this story didn’t need more time. He needed more clarity—on who to involve, what success looked like, and where certainty could be found, even in the unknown.
And from there, he moved.
Because confidence doesn't come from having all the answers—it comes from knowing you'll find them. Again and again.
If you're navigating complexity, leading transformation, or simply feeling the stretch of doing what’s never been done before, here are three shifts to help you BE the kind of leader today’s world demands:
If it feels like you’re being asked to do something that’s never been done before, you’re not alone.
That’s not a flaw in today’s leadership landscape—it’s the new normal.
The question isn’t: Can it be done?
It’s: Are you willing to trust yourself enough to go first?
You don’t need to have all the answers. But you do need to show up. Be present. Lead with clarity and conviction.
Because leadership today is less about having a map and more about becoming the compass.
If this message resonates with you, I invite you to take the next step. Let’s explore what it means to show up with more presence, more purpose, and more confidence—even in the unknown.
👉 Book a conversation with me to talk about how you or your team can lead with heart through whatever comes next.
One of the biggest challenges facing leaders today is meeting fatigue and the epidemic of unproductive meetings. When you ask any leader about their calendar these days, the response is often, "My calendar is unmanageable." It's not just back-to-back meetings, but sometimes two or even three meetings happening at a time.
Some leaders find themselves juggling multiple screens and logins, taking multitasking to the next level, but is it really?
In my own corporate experience, I spent hours upon hours in meetings, but I had an executive assistant who could help protect some small slivers of time each week on my calendar.
With the ever-increasing speed of change and the rising expectations for urgency, how can leaders be at their best? They plow through the day, switching contexts like crazy, leaving little room for actual work…or leadership!
As companies require their leaders to bring new thinking to the table, keep up with emerging trends and technologies that significantly impact strategy, and lead differently to meet the new expectations of a post-COVID workforce, leaders struggle to find a moment for a bathroom break or lunch.
Of course, we all have the opportunity to hold ourselves more accountable for our own time, our most precious resource. I've recommended and walked leaders through tools like the Eisenhower matrix, "start/stop/continue", and time tracking. These excellent approaches enhance focus, prioritize tasks, and manage time better. However, we've reached a point where companies need to more actively support their leaders in these efforts and in breaking the meeting culture.
We can delve into what's holding us back from setting boundaries or saying no. Still, it's less effective if leaders aren't provided with encouragement or examples of how to do this.
I've spent the last three weeks with three different clients in three states, discussing various leadership topics. The common theme that emerged across all these leaders' experiences and occupied the minds of everyone I spoke to was TIME — specifically, finding time on their calendars to do more: more of what's expected, more of what their teams need, and more of what makes them feel fulfilled and alive.
How can I find time in my day to lead ...and lead like I really want to? The desire to lead with intention is there, but stepping off the hamster wheel and making that desire a reality is incredibly challenging.
Shopify recently confronted this problem head-on by installing a calendar app to track the number of hours spent in meetings and their associated costs. By simply being aware of this data, they are on track to save $322,000 in meeting time costs in the first year alone.
During a discussion and facilitated brainstorming session about strategic priorities this week, one of my clients decided to focus on meeting and email overload as a strategy in itself!
Sometimes, awareness is all that's needed to drive change. Leaders are crying out for help as they feel conflicted, unprepared, and unsupported in giving their best in today's workplace. If we ask leaders to lead differently in this ever-changing world, organizations need to do something different to support them and their teams in this endeavor.
Support them in pushing back, support them in changing the trajectory of where we're headed, and support them in prioritizing the true value they bring to the table.
Here are four actions to consider in the fight against meeting fatigue at your organization:
What other ideas do you have to help leaders dig out of the meeting culture of today?
If you are ready to navigate these challenges and invest in your leaders, let’s connect.
I recently had an opportunity to host a leadership development session with an impressive leadership team in Chicago. When they gathered together for our custom workshop, it was the first time they had all been in the same room in two years due to Covid-19 and what transpired in the time that had past gave significant importance on the development of the leader as learner.
David, the CEO, worked with me to create a customized goal and topic for this leadership development workshop. He asked me to introduce strategies and tools to help his team be more open to new ideas, to “rethink” the way things had been done before, and to be curious problem solvers, decision-makers, and leaders. Based on these goals for the team, I curated an extremely relevant topic for leaders today – “Are You Learning as Fast as the World is Changing?”
To prepare for our session, I asked the team to read Think Again by Adam Grant. This helped them feel equipped to dig deeply into the concept of rethinking.
The key point of our session was this: In a world that never stops changing, leaders can never stop learning.
I helped the leadership team embrace their role as continuous, curious learners by questioning common responses to their current actions and situations. We interrogated the validity of “that’s the way we’ve always done it” to see that just because something has been done a certain way does not mean it can’t be done differently.
Change-capable leaders must grow and evolve with the world. The leader’s job is constantly learning – rethinking current policies, questioning current responses, and investigating new potential solutions.
When your talent embraces their role, leader as learner:
David, the CEO, and I also developed another important objective for this session: allowing people time to reconnect with each other.
We spent a little less time “doing” and more time “being.” This time was crucial to the team – allowing them space and energy to renew their commitment to the organization and their roles as leaders.
The face-to-face time we prioritized brought up many interesting conversations, including:
These discussions helped the leaders better understand their peers and themselves.
Our custom session – focused on seeing the leader as a learner – was a perfect mix of learning and applying new concepts AND time sharing about what work and life look and feel like in today’s environment.
Not everyone will be able to keep pace in a constantly changing and demanding world and business environment.
Really smart people are studying the “future of work” and reporting that 10% of jobs will be automated in the next year, and 50% of jobs will be automated in the next decade. Specific requirements must be met to survive and thrive in the present and near future.
Successful leaders of the future must be proficient in these 3 soft skills:
1 | Balance between doing & learning
How much time on your calendar is spent doing vs. learning? Finding the right balance between current business demands and continuous learning is hard. The fast-paced environment often distracts leaders from their best, discouraging them from being curious, innovative, active, and engaged learners.
Leaders are often head down, trying to manage customer demands, fire drills, and simply keep up. Given this reality, it is easy to lose sight of the importance of learning. But if you want to be successful long-term, it is especially important to practice continuous learning. The leaders who will thrive are consistently, intentionally learning.
2 | Intention
As leaders progress and advance in their careers, they become less comfortable learning. Not knowing something, asking questions, being curious, and reaching out to experts require them to be brave.
Not knowing the answer to a question does not make a leader unintelligent. However, not asking and not learning something new because they are afraid will cause leaders to miss on many beautiful opportunities. The access to knowledge is there, but as they get further along, they have to be even more intentional about learning.
3 | Active Listening
Active listening is a key to learning. It is essential to listen to the thoughts and perspectives of people from different backgrounds to rethink our own perspectives, biases, and judgments that keep us opening up to other perspectives and from learning. By listening more deeply – and not just responding with the first thought that comes to mind – we can respond more intentionally. This kind of mindset helps encourage a culture of learning and an environment for others to learn, share thoughts, and allow their ideas to flourish.
Are you and your employees ready to develop soft skills for the ever-changing future world?
If you’re interested in ensuring your team is growing and adapting to current and future demands, contact me to create and facilitate a custom leadership development session.
Your team will love digging into the topic “Are you learning as fast as the world is changing?” and your entire organization will benefit from this targeted, intentional development.
